It doesn’t matter if you purchase through our dealer or buy from TECAGE directly, you are fully covered!
TECAGE and our dealers have a globally accessible sales, installation, and support network that spans over 115 countries. Our dedicated and committed employees work diligently to resolve customer issues as quickly and professionally as possible.
Service Commitment
Our commitment to service is based on total customer satisfaction. We guarantee quick and efficient service and maintenance of our electronic security solutions around the world through a vast network of local representatives. We ensure that we will be there whenever or wherever you need us, 24 hours a day, 365 days a year. Like all TECAGE solutions, our products are backed by a commitment to provide superior global service with local support.
Customer Service and Parts
TECAGE and Dealer online stores – Whether you need additional locks, parts or keycards, TECAGE online stores have been designed to assist you in finding your TECAGE products. Covering features such as exploded views of the locks and live chat for immediate assistance, TECAGE online stores enhance your shopping experience as soon as you login.
TECAGE Lodging support website – With customers registered all over the world, the TECAGE Lodging Support website is key in offering free access to our online FAQs, training videos and product documentation. You will enjoy a personalized web experience as you will navigate through a user-friendly website that offers features, facilitating your product and documentation search
Installation & Training Services TECAGE and our dealers offer a complete line of professional services allowing you to quickly benefit in full of your TECAGE system – worry free. Even with quality products, improper installation could result in a bad experience. Choosing TECAGE and our dealers Professional Installers for your TECAGE lock system will bring you peace of mind in your daily operations, while enhancing your guests ‘overall experience.
Before The Sale Service*
TECAGE and Dealer, Personal Visit including a Complete Demonstration
Right from the start, we’re hands-on. Our local representatives or dealers can provide a personal visit to your property, campus, ship or facility and meet face-to-face to educate you about the benefits of your products.
Complete Site Survey of Your Property
When it comes to surveying, no stone is left unturned. The more questions we ask, the more feedback we can provide to recommend the best possible solutions.
Technical and Security Consultation
Although they are easy to use, we want you to fully understand all of the benefits of our systems. Following a site survey, we will give you suggestions to improve control in an easy-to-follow presentation.
During The Sale Service*
Installation of System by TECAGE’s Authorized Dealer or Personnel
Our installation crews know TECAGE products inside and out which ensures your systems will work perfectly from day one.
On-Site Training for Your Entire Staff
TECAGE expert trainers teach each member of your staff about our products features. We’re there for you.
After The Sale Service*
Guarantee Repair Or Replacement Of All TECAGE Parts
No one does this better than TECAGE! If any TECAGE product fails to work for any reason, send it to us. We’ll either fix the problem or replace it with a new one.
24/7 Tech Support
TECAGE offers its customers technical support 24 hours per day, 7 days per week, 365 days per year for all products (hardware and software) under warranty.
Additional Service Plans TECAGE Service Plans are specifically designed to help you run your business and extend the life of your TECAGE locks and systems. Choose right and make TECAGE’s service plans part of your world class customer support program. Our service plan packages have been designed to help you maintain your electronic locking system on a fixed yearly budget and offer you more than just regular maintenance.